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SecureVisitRequest a Demo

For families

Staying connected through SecureVisit

SecureVisit lets approved family members message and schedule video visits with a resident, under the rules of the facility.

Getting started

Six steps from account to first visit.

  1. 1

    Create a SecureVisit account

    Register with your email and a password using the family web portal.

  2. 2

    Select a participating facility

    Choose the facility where your family member is held, if it uses SecureVisit.

  3. 3

    Submit a resident connection request

    Enter the resident’s details as the facility requires them.

  4. 4

    Complete identity verification

    Upload a photo of a government-issued ID so facility staff can verify who you are.

  5. 5

    Wait for facility approval

    Facility staff review each request. Approval is up to the facility, and you’ll be notified of the outcome.

  6. 6

    Use permitted messaging and video visits

    Once approved, you can message and request video visits as the facility’s policies allow.

Create a family accountFamily sign in

These links open the SecureVisit web portal, which is currently hosted at a temporary address.

How residents are located and verified

You tell the facility who you want to connect with, and staff verify the request. The facility decides whether to approve the connection, using the information and ID you provide.

Monitoring and permissions

Communication is monitored. Messages and attachments can be reviewed by facility staff, and moderation settings are controlled by the facility.

Availability depends on the facility. Whether messaging or video visits are available, when, and for whom depends on that facility’s policies and participation. Facility staff can reject requests or end a visit.

Participation isn’t guaranteed. SecureVisit is an early-stage platform and not every facility uses it. If your facility isn’t listed or doesn’t appear in the app, it may not be participating.

Mobile app

An iOS app is in preparation for release, and an Android app is planned. Until then, use the family web portal above.

Need help?

Visit our support page for account, approval, and visit troubleshooting. Pricing information is not available yet.